Quick Answer: How Do You Chat On DoorDash?

How do I file a complaint with DoorDash?

Here, you can find the delivery you wish to provide feedback for and select “Rate” next to the dasher’s name.

If you need to report a dasher for another reason, please submit a Support Case via the Merchant Portal Help option in the left panel.

For more details, see article How do I receive or contact Support?.

How do you ask for condiments on DoorDash?

How to Add SaucesLaunch the DoorDash app on your mobile device.Open the menu of a restaurant where you want to order. Pick your desired items.In the Preferences tab, there should be an Extra Instructions section, so tap on it.Enter your special instructions here, i.e., describe which sauces you want, and how many of them.

Can DoorDash customers see your name?

Yes, they see your full name.

What do DoorDash customers see?

First name, last initial, delivery address, any delivery notes which the customer included.

How do I request condiments on Ubereats?

TO REQUEST UTENSILS OR CONDIMENTS:Add your items to your cart.Tap “View Cart” to review your order.Toggle the button next to “Utensils, napkins, etc.” Please make sure to do this before placing the order.

Does DoorDash use real phone number?

Doordash GrubHub etc use call masking to prevent customers or drivers from actually having access to eithers personal phone numbers. all calls are routed through a server in San Francisco. That is why all calls have a San Francisco area code.

Can you text your DoorDash driver?

Open DoorDash. Tap Orders. Tap CALL DASHER to call. Tap TEXT DASHER to send a text.

How do I contact Dasher support?

Dasher Support | 855-973-1040.

Can DoorDash customers see your location?

Once a Dasher has agreed to deliver your order, a map will appear showing their location respective to the restaurant and the delivery address. You can contact your Dasher directly to get the most up-to-date status on your order.

Can you request a specific Dasher?

Unfortunately, no you can not request a specific DoorDasher. That is as a customer, you cannot request a specific dasher. As a partnered merchant you can rate review the drivers that pick up from your location. You can designate a driver as preferred.

Can I ask DoorDash to leave food at door?

For now, within the DoorDash app, when you go to check out, under “Delivery Instructions,” customers can leave a note that they’d like food to be left at the door. After the order has gone through, customers can also text the driver with a photo of the exact spot where they would like the food to be placed.

Can I get a refund on DoorDash?

(b) No Refunds. Charges paid by you for completed and delivered orders are final and non-refundable. DoorDash has no obligation to provide refunds or credits, but may grant them, in each case in DoorDash’s sole discretion. … DoorDash may also offer gratuitous credits, which can be used for the Services.

How do I get a refund from DoorDash?

You should call DoorDash customer service on 855-973-1040 and explain why you would like a refund. Please note that DoorDash can temporarily suspend their phone customer service if they’re experiencing a heightened volume of customer requests. In this instance, you should use the live chat option instead.

Can someone ride with you on DoorDash?

Yes its allowed you are an independent contractor. You don’t bring friends or family to work. They didn’t pass a background check so they should not be accompany. If you cannot do the work yourself you should not be a dasher.